Know what happens next
Good questions.
Clear next steps.
From choosing your gear to sharing your artwork, here’s how to prepare a custom company order.
How do I start a custom order?
Use the order builder to choose a product type, brand, color and quantities. For packages, larger projects or help selecting products, request a quote instead.
Can I mix sizes and colors?
Yes. Enter a quantity for each size in the builder and save another build for a different color or product. For a quote, send the full size and color breakdown.
How do quantity discounts work?
Eligible quantities count together within the same pricing group, including mixed sizes. Hats and apparel groups have separate tiers. Larger-size upcharges remain after the same per-item tier discount is deducted. Package offers are quoted separately.
What logo files should I send?
A clear PNG with a transparent background is useful for the placement preview. JPG, WebP and PDF files are also supported in the builder. If you have an original vector logo, mention it in your request so we can ask for the production file.
Is the online mockup the final production proof?
The builder preview is a placement guide. Production artwork and details are reviewed before printing. Confirm any exact dimensions, colors or special requirements with your order.
Can you use different logos or print locations?
Tell us what each product needs. The builder shows the locations configured for the selected item. Additional locations, different designs and special decoration requests can be quoted.
How long will my order take?
Timing depends on blank inventory, artwork approval, decoration and order size. Send your required date before ordering so availability and production timing can be confirmed.
Do you ship outside South Carolina?
Yes. We ship nationwide and serve businesses across Lexington, Columbia and the surrounding Midlands. Shipping is calculated at checkout or included in your written quote as specified.
Can I reorder the same gear?
Include your previous order number and tell us what needs to stay the same or change. Product availability, pricing and artwork details will be checked for the new order.
Can I get help choosing shirts or hats?
Yes. Tell us how your crew will use the gear, your budget, approximate quantity and preferred colors. We can help narrow down the options.
What if I need a refund or a change?
Contact us promptly with your order number before production. Changes and cancellations depend on the status of your custom order and the store’s published policies.
Still working out the details?
Send us your products, approximate quantities and deadline. We’ll help you work through the order.